Waiver of Liability

Welcome to the John Hancock SalesNet. SalesNet is intended to be used by the General Public. Portions of the site are only accessible by Registered Users. As a Registered User you may use SalesNet to access your personal account. You are eligible to register if you are currently a licensed and contracted producer for John Hancock Life Insurance Company (U.S.A.), a subsidiary of John Hancock Life Insurance Company which, with its affiliates, is referred to herein as "John Hancock" or the "Company". Registrations received that do not meet this requirement will not be accepted.

The following is important information related to the protection and confidentiality of John Hancock SalesNet. If you have any questions about registration or the information below, please feel free to contact us at 1-888-266-7498, option2.

Privacy and Security

At John Hancock, we are committed to providing information to our customers on the Internet in a secure and private manner.

Efforts have been made to provide information in John Hancock SalesNet that is complete, accurate and up-to-date, however, John Hancock does not represent or warrant the completeness, timeliness or accuracy of the content of John Hancock SalesNet including without limitation: information, text, graphics, links or other items contained in John Hancock SalesNet. Furthermore all information conveyed herein is provided to you "AS IS" and any action that you take based on the information contained in John Hancock SalesNet is your sole responsibility.

What should you do to register

If you wish to be a Registered User, the first time that you use John Hancock SalesNet you will be required to provide certain personal information, including your Social Security Number or Tax Identification Number. In addition, you will need to create a username and password (with limitations outlined in the following paragraph). Upon submitting this information for approval, John Hancock will respond via email (typically within 1 business day), and provide verification that your request was either approved or denied. If approved, you can immediately begin using SalesNet with the username and password you selected. Confirmation will also be sent via US surface mail to your address on record with our Licensing and Contracting department. If your request for registration is denied, we will provide a general explanantion of why in our email response to you.

Care and Control of Password

You are responsible for the care and control of your password to preserve the confidentiality and security of your information. Your password must be between 6 to 8 characters in length and should contain letters and numbers. Special characters (such as @, #, $, !) must not be used as they will not be accepted by the system. Although John Hancock does not require you to change the password periodically, we recommend that for security purposes you change the password every 45 days.
You must maintain your password safely at all times, which includes:

  • Keeping your password confidential at all times
  • Taking reasonable precautions to ensure that no-one finds out your password while you are typing it at a computer
  • Avoiding password combinations that may be easily determined by others, such as birthdays, phone numbers, social security number, etc.
  • Contacting us immediately at 1-888-266-7498 option 2, if an unauthorized person comes to know your password. Also change the password immediately, by using the "Change Password" screen.

Your Responsibilities as a User

Your password is reserved strictly for your own use. If someone else uses it, you will be required to prove that you took reasonable steps to protect it in the event of unauthorized use.

You are responsible for the full amount of all authorized activity resulting from the use of User Name and password for any service by any person, including any entry error or fraudulent transaction.

You are responsible for the full amount of unauthorized activity with respect to any service, which occurs before we receive notification that your password may have become known to an unauthorized person. On receiving such a notice, we will promptly block the ability to access our services.

Please note that you contribute to unauthorized access and use if you do not comply with the provisions of the 'Care and Control of Password' section of this agreement.

E-mail to John Hancock

If you have any technical questions or have difficulty registering onto John Hancock SalesNet, please contact John Hancock's help desk at 1-888-266-7498, option 2. Alternately, you may wish to send an e-mail message to the help desk. To keep your information confidential, this John Hancock website is protected during the electronic transmission process by 2048 bit encryption, the highest level available. Encryption is a method of encoding information so that unauthorized individuals cannot read it. However, John Hancock cannot assure this security for electronic transmissions sent outside of this website.

Agreement with John Hancock

By registering to use John Hancock SalesNet, you are agreeing that John Hancock and its directors, officers, employees or shareholders of John Hancock shall not be liable for any damages, including direct, incidental, ordinary, punitive, exemplary, indirect, special, or consequential damages arising out of or related to the use of or materials relating to the John Hancock SalesNet Web Site. In addition, you agree that:

  1. While you may access and download information or content on John Hancock SalesNet, you will not alter any proprietary or confidential information that is provided thereon;
  2. Any and all information and/or content on John Hancock SalesNet remains the sole and exclusive property of the Company and is considered to be confidential information;
  3. You do not and will not acquire any proprietary interest in any material found on John Hancock SalesNet;
  4. You will not use John Hancock SalesNet, or any portion thereof, in any manner that may infringe upon any proprietary or intellectual proprietary interests that the Company or any third party may have in John Hancock SalesNet;
  5. You will only access and use the materials solely for obtaining information or transacting business with John Hancock Life Insurance Company(U.S.A.).

You acknowledge and agree that other World Wide Web sites for which connections may be provided in this site by hypertext links are entirely independent of John Hancock SalesNet. The inclusion of hypertext links to any third party in John Hancock SalesNet shall not in any way be construed as an endorsement by John Hancock of such party's Web Site, products or services.

John Hancock may, in its sole discretion, and at any time, modify, suspend or terminate the services provided to you through John Hancock SalesNet without notice.



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Insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02117 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.